Privacy Policy

This Privacy Policy describes how Locene Clockworks ("we," "us," or "our") collects, uses, and shares personal information of users of our services, including our website, in-store services, and communications, including SMS/text messaging.

Table of contents

1. Information We Collect
2. How We Use Your Information
3. Sharing Your Information
4. SMS/Text Messaging
5. Cookies and Other Tracking Technologies
6. Data Retention
7. Your Rights
8. Children's Privacy
9. Changes to this Privacy Policy
10. Contact Us

Information We Collect

We collect the following types of information:

• Personal Information: This includes your name, address, phone number, email address, and payment information. Credit card details are processed securely through our payment processor and are not stored by us.
• Repair Information: Details about the repairs requested, services performed, parts used, and repair costs.
• Communication Information: Records of communications with you, including emails, phone calls, and SMS/text messages. SMS communications are managed via our point-of-sale provider.
• Website Usage Information: If you use our website, we may collect information such as browsing activity, IP address, browser type, and operating system.

How We Use Your Information

We use your information for the following purposes:

• To provide repair services: Diagnosing issues, performing repairs, communicating repair status, and processing payments.
• To communicate with you: Sending appointment reminders, repair updates, and responding to inquiries.
• To improve our services: Analyzing trends, identifying improvements, and developing new services.
• For marketing purposes: With your consent, sending promotional offers and service-related information.
• To comply with legal obligations: Disclosing information as required by law, court orders, or subpoenas.
• To protect our rights and interests: Preventing fraud and enforcing our terms and conditions.

Sharing Your Information

We may share your information with the following categories of recipients:

• Service Providers: Third-party providers who assist us in delivering services, such as payment processors, shipping providers, and IT support.
• SMS/Text Messaging Providers: Your mobile phone number and related information are shared with our point-of-sale provider for the purpose of managing SMS/text messaging communications.
• Legal Authorities: When required by law or legal process.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

SMS/Text Messaging

We use SMS/text messaging through our point-of-sale (POS) provider to communicate with you regarding appointment reminders, repair updates, missed calls, and review requests.

• Consent: By providing your mobile phone number and opting in, you consent to receive SMS messages from Locene Clockworks for the specified purposes. Consent may be provided verbally.

• Opt-Out: You may opt out at any time by replying "STOP" to any message. This will remove you from all SMS campaigns managed through our POS provider.

• Message Frequency: Message frequency varies and primarily relates to appointments and repair status updates.

• Message and Data Rates: Message and data rates may apply. Please consult your mobile carrier for details.

• 10DLC Compliance: We comply with all applicable 10DLC (10-Digit Long Code) regulations and guidelines.

• Permitted Message Types:

  • Appointment reminders
  • Repair status updates (e.g., diagnostic complete, parts ordered, repair completed)
  • Missed call notifications
  • Review requests following completed repairs
  • Promotional offers and service information (with your consent)

• No Sharing of Information: We do not share your personal information, including email address or mobile phone number, with third parties or affiliates for marketing or promotional purposes. SMS opt-in data and consent information is never shared with third parties.

Cookies and Other Tracking Technologies

We may use cookies to improve your experience on our website. Cookies are small text files stored on your device to remember preferences, track browsing activity, and personalize content. You may disable cookies through your browser settings, though doing so may affect certain website features.

Data Retention

We retain personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

Your Rights

You have the following rights regarding your personal information:

• Access: Request access to the personal information we hold about you.
• Correction: Request correction of inaccurate or incomplete information.
• Deletion: Request deletion of your personal information, subject to legal exceptions.
• Opt-Out of Marketing: Opt out of receiving marketing communications at any time.

To exercise these rights, please contact us using the information below.

Children's Privacy

Our services are not directed to children under the age of 16. We do not knowingly collect personal information from children under this age. If you believe a child has provided us with personal information, please contact us immediately.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website and the "Last Updated Date" will be revised accordingly. Continued use of our services after changes are posted constitutes acceptance of the updated policy.

Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

Locene Clockworks
2150 W Northwest Hwy
Grapevine, TX 76051
loceneclockworks@gmail.com
+1 (945) 425-6257

This Privacy Policy was last updated on January 6, 2025.