Terms and Conditions

These Terms and Conditions ("Terms") govern your use of the services provided by Locene Clockworks ("we," "us," or "our"), including our website, in-store services, and any related communications. By using our services, you agree to be bound by these Terms.

Table of contents

1. Services Provided
2. Estimates and Payment
3. Warranty
4. Limitation of Liability
5. Abandoned Devices
6. SMS/Text Messaging
7. Governing Law
8. Dispute Resolution
9. Entire Agreement
10. Severability
11. Changes to These Terms
12. Contact Us

Services Provided

We provide clock repair services. We will diagnose the problem with your device and provide you with an estimate for the repair. We will only perform the repair if you approve the estimate.

Estimates and Payment

Estimates are provided based on our initial assessment of the device. The actual cost of the repair may vary if additional issues are discovered during the repair process. We will notify you of any changes to the estimate and obtain your approval before proceeding. Approval may be provided in writing or verbally.

Payment is due upon completion of the repair.

A diagnostic fee may be charged if you decline the repair after we have diagnosed the problem. This fee covers the time and expertise involved in diagnosing the issue.

Warranty

We offer different types of warranties depending on the repair services provided. The warranty covers defects in workmanship and parts used in the repair for the duration of the applicable warranty period.

The warranty does not cover accidental damage, misuse, liquid damage, or unauthorized modifications.

The warranty is void if the device is opened or tampered with by anyone other than us.

To claim warranty service, you must return the device to us with proof of purchase.

Limitation of Liability

To the fullest extent permitted by applicable law, our liability for any damages arising out of or relating to our services is limited to the amount you paid for the repair.

We are not liable for any indirect, incidental, consequential, or punitive damages.

Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.

Abandoned Devices

If you fail to pick up your repaired device within 180 days after we notify you that it is ready, we may consider the device abandoned property. We will attempt to contact you via phone and mail to your last known address before considering a device abandoned. The device will be handled in accordance with applicable state laws regarding abandoned property.

SMS/Text Messaging

We use SMS/text messaging through our point-of-sale (POS) system to communicate with you regarding appointment reminders, repair updates, and, with your express consent, occasional promotional offers relevant to your device or repair history.

• Consent: By providing your mobile phone number and opting in to receive SMS messages from us, you consent to receive text messages from Locene Clockworks for the specified purposes. Consent may be provided verbally.
• Opt-Out: You can opt out of receiving SMS messages at any time by replying "STOP" to any message you receive. Doing so will remove you from all SMS campaigns managed through our POS provider.
• Message Frequency: Message frequency varies. You will primarily receive messages related to scheduled appointments and updates on the status of your repairs. Promotional messages are sent sparingly and only to users who have explicitly opted in.
• Message and Data Rates: Message and data rates may apply. Please check with your mobile carrier for details.
• 10DLC Compliance: We comply with all applicable 10DLC (10-Digit Long Code) regulations and guidelines.
• Permitted Message Types:
  • Appointment reminders
  • Repair status updates (e.g., device received, diagnostic complete, parts ordered, repair completed)
  • Missed call notifications
  • Review requests following completed repairs
• No Sharing of Information: We do not share your mobile phone number with third parties for their own marketing purposes.

Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Texas, without regard to its conflict of law principles.

Dispute Resolution

Any dispute arising out of or relating to these Terms shall be resolved in accordance with applicable laws and regulations of the State of Texas.

Entire Agreement

These Terms constitute the entire agreement between you and Locene Clockworks relating to our services and supersede all prior or contemporaneous communications and proposals, whether oral or written.

Severability

If any provision of these Terms is held to be invalid or unenforceable, such provision shall be struck and the remaining provisions shall remain in full force and effect.

Changes to These Terms

We may update these Terms from time to time. We will post any changes on our website and update the "Last Updated Date" at the top of this document. Your continued use of our services after changes are posted constitutes your acceptance of the updated Terms.

Contact Us

If you have any questions or concerns about these Terms, please contact us at:

Locene Clockworks
2150 W Northwest Hwy
Grapevine, TX 76051
loceneclockworks@gmail.com
+1 (945) 425-6257

These Terms and Conditions were last updated on January 6, 2025.